mcw9 Privacy Policy

Introduction

mcw9 ("we", "us", "our", or "the Platform") is committed to protecting and respecting the privacy of every individual who uses our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by mcw9.

This policy applies to all services offered through the mcw9 platform, including online casino games, live dealer tables, sports betting markets, Keno, Vivo Live, slots, virtual games, payment processing, customer support, and any promotional communications.

By registering an account, accessing the platform, or otherwise engaging with mcw9's services, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree with this policy, you must not use the mcw9 platform.

Data We Collect

mcw9 collects personal data in several categories. The specific data points collected depend on how you interact with the platform and what services you use.

We do not collect or store full bank account numbers, card numbers, or any payment credentials beyond what is required to identify the payment channel used for a transaction.

How We Collect Your Data

3.1 Direct Collection

We collect data directly from you when you: register an account on mcw9; complete identity verification (KYC); make a deposit or request a withdrawal; contact customer support via live chat or email; respond to a survey or promotion; or update your account profile and preferences.

3.2 Automated Collection

When you access the mcw9 platform, our systems automatically collect certain technical and usage data. This includes your IP address, device identifiers, browser settings, session timestamps, pages visited, and in-game activity. This data is collected through server logs, cookies, and similar tracking technologies, as described further in Section 7.

3.3 Third-Party Sources

In some circumstances, mcw9 may receive personal data about you from third-party sources, including:

• Payment processors, when confirming the status of a deposit or withdrawal transaction
• Identity verification service providers, when validating documents submitted during KYC
• Fraud prevention and anti-money-laundering screening services
• Publicly available sources, including sanction lists and politically exposed persons (PEP) databases, as required by compliance obligations

How We Use Your Data

mcw9 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your member profile.
• Service delivery: To provide access to casino games, sports betting markets, payment services, and customer support.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods.
• Identity and age verification: To confirm that you meet the 21+ age requirement and that the identity you have registered is accurate and genuine.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct as described in our Terms & Conditions.
• Regulatory compliance: To fulfil our obligations under applicable anti-money-laundering (AML) and counter-financing-of-terrorism (CFT) frameworks.
• Responsible gaming: To monitor gameplay patterns and proactively identify members who may be showing signs of problematic gambling behaviour, and to administer self-exclusion and limit-setting tools.
• Platform improvement: To analyse usage patterns, fix technical issues, and improve the overall quality of the mcw9 experience.
• Marketing communications: To send you relevant promotional offers, game recommendations, and platform updates — but only where you have provided consent and have not subsequently opted out. See Section 12 for details.
• Dispute resolution: To investigate and resolve complaints, chargebacks, and account disputes using records of transactions, communications, and gameplay activity.

Legal Basis for Processing

mcw9 processes personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil the contract between you and mcw9 — including account management, payment processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, AML/CFT obligations, and record-keeping requirements.
• Legitimate interests: Processing carried out for mcw9's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming oversight — where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, informed, and specific consent — primarily for marketing communications and optional platform features. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Data

6.1 Service Providers

mcw9 shares personal data with a limited number of trusted third-party service providers who assist in operating the platform. These providers are permitted to use your data only as necessary to perform the services contracted to them and are bound by confidentiality obligations. Categories of service provider include:

• Payment processing partners (bKash, Nagad, Rocket, Upay) — for deposit and withdrawal transactions
• Identity and KYC verification providers — for document and liveness verification
• Game content suppliers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others) — for game platform delivery and RNG certification
• Fraud detection and AML screening services
• Cloud hosting and data storage providers
• Customer support platform providers

6.2 Legal and Regulatory Disclosure

mcw9 may disclose personal data to relevant authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or in connection with the investigation of suspected illegal activity, including money laundering, fraud, or match-fixing.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of mcw9's business, personal data held by mcw9 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the applicable privacy policy in advance of the transfer taking effect.

6.4 No Unauthorised Sharing

Outside of the circumstances described in this section, mcw9 will not disclose your personal data to any third party without your explicit prior consent.

Cookies & Tracking Technologies

7.1 What We Use

The mcw9 platform uses cookies and similar technologies (including local storage objects and session tokens) to operate core platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data.

7.2 Types of Cookies

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting platform usability. They include session authentication tokens and security cookies.
• Functional cookies: Used to remember your preferences such as language settings, game display options, and notification preferences.
• Analytics cookies: Used to collect aggregated, anonymised data on how Members use the platform — including pages visited, time spent, and navigation paths. This data helps mcw9 improve the user experience.
• Security cookies: Used to detect and prevent fraudulent activity, identify suspicious login patterns, and enforce session integrity.

7.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. Disabling essential or security cookies may prevent certain platform features from functioning correctly and may affect your ability to log in or access games. Analytics and functional cookies can typically be disabled without affecting core access to the platform.

Data Security

mcw9 takes data security seriously and implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the mcw9 platform
• Encrypted storage of sensitive personal data and financial records at rest
• Access controls limiting internal access to personal data to authorised personnel whose role requires it
• Regular security audits and vulnerability assessments of platform infrastructure
• Password hashing — account passwords are stored in hashed form and are never accessible in plain text, even internally
• Intrusion detection systems monitoring for unusual access patterns or potential breach attempts

While mcw9 employs industry-standard security practices, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal data in a material way, mcw9 will notify affected Members as soon as reasonably practicable and take appropriate remedial action.

Data Retention

mcw9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account membership and for a minimum of five (5) years following account closure.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five (5) years in accordance with AML compliance requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Customer support communications: Retained for a minimum of two (2) years from the date of the interaction, or longer if related to an ongoing dispute.
• Technical and usage logs: Retained for a period of up to twelve (12) months for security and fraud investigation purposes, after which they are anonymised or deleted.

When personal data is no longer required and no legal obligation prevents its deletion, mcw9 will securely delete or irreversibly anonymise that data.

Your Rights

As a data subject, you have the following rights in relation to your personal data held by mcw9. To exercise any of these rights, contact the mcw9 support team using the details in Section 15.

mcw9 will respond to all valid data rights requests within a reasonable timeframe. In some cases, mcw9 may need to verify your identity before processing a request. Where a request cannot be fulfilled due to a conflicting legal obligation, mcw9 will explain the reason in writing.

Children & Minors

The mcw9 platform is strictly intended for adults aged 21 years and above. mcw9 does not knowingly collect or process personal data from any person under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If mcw9 becomes aware that personal data has been collected from a person under 21 years of age — whether through misrepresentation at registration or any other means — the account will be immediately closed, all balances forfeited, and the personal data in question securely deleted, except where retention is required for legal or investigative purposes.

If you believe that a person under 21 has registered or is using an mcw9 account, please contact the support team immediately using the details provided in Section 15.

Marketing Communications

mcw9 may send you promotional emails, SMS messages, or in-platform notifications about new games, bonuses, seasonal promotions (such as Eid specials, BPL season offers, or Pohela Boishakh campaigns), and platform updates — but only where you have given your consent to receive marketing communications at the point of registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email
• Updating your communication preferences in your account settings
• Contacting customer support via live chat and requesting removal from all marketing lists

Withdrawing marketing consent will not affect your ability to use the mcw9 platform or receive essential service communications (such as transaction confirmations, security alerts, and KYC requests), which are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.

Third-Party Links

The mcw9 platform may, from time to time, contain references or links to third-party services — such as game providers' demonstration pages or payment partner resources. mcw9 has no control over the content or privacy practices of these third-party sites and accepts no responsibility for them.

This Privacy Policy applies only to data collected and processed by mcw9. When you access any third-party service in connection with your mcw9 account, we strongly recommend that you review that service's own privacy policy before submitting any personal data.

Changes to This Privacy Policy

mcw9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The "Last Updated" date at the top of this document will be revised whenever a new version is published.

For material changes — those that significantly affect how your data is processed or your rights as a data subject — mcw9 will provide advance notice via email or in-platform notification at least 14 days before the changes take effect. For non-material updates such as clarifications or formatting changes, the revised policy will take effect immediately upon publication.

Your continued use of the mcw9 platform after any revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must discontinue your use of the platform and contact support to arrange account closure.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the mcw9 data team through the following channels:

• Live Chat: Available 24/7 from your account dashboard — the fastest way to reach us
• Email: support at mcw9.io (plain text — not a clickable link)
• Support Language: English
• Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

Please include your registered username or account email address when submitting any data rights request so that we can verify your identity and locate your records efficiently.